{"id":73,"date":"2013-09-12T03:41:21","date_gmt":"2013-09-12T03:41:21","guid":{"rendered":"https:\/\/pantryparatus.com\/wpmigration\/?page_id=73"},"modified":"2019-12-09T07:43:03","modified_gmt":"2019-12-09T15:43:03","slug":"policies","status":"publish","type":"page","link":"https:\/\/pantryparatus.com\/policies\/","title":{"rendered":"Pantry Paratus Policies"},"content":{"rendered":"<ul class=\"disc\">\n<li><a href=\"#answer1\">Shipping &amp; Delivery<\/a><\/li>\n<li><a href=\"#answer2\">Privacy &amp; Security<\/a><\/li>\n<li><a href=\"#answer3\">Returns, Replacements &amp; Warranty Claims <\/a><\/li>\n<li><a href=\"#answer4\">Ordering<\/a><\/li>\n<li><a href=\"#answer5\">Payment, Pricing &amp; Promotions<\/a><\/li>\n<li><a href=\"#answer6\">Order Confirmation<\/a><\/li>\n<li><a href=\"#answer7\">Updating Account Information<\/a><\/li>\n<li><a href=\"#answer8\">International Orders<\/a><\/li>\n<\/ul>\n<dl><\/dl>\n<h2><a name=\"answer1\"><\/a><span style=\"font-size: x-large;\">Shipping &amp; Delivery<\/span><\/h2>\n<p>It is our policy to send shipments within 3 business days of the order, but the average time is 1-2 business days.\u00a0 <span style=\"font-size: medium;\">Typically the tracking number for your order will be sent to you via email.\u00a0 <\/span><\/p>\n<p><span data-ft=\"{&quot;tn&quot;:&quot;K&quot;}\"><span class=\"UFICommentBody\">Pantry Paratus maintains the right to hold an order if there is a need to verify the customer&#8217;s address, purchase, or identity, and you will be contacted in such an event.<\/span><\/span> <strong>We make every effort to provide our customers with both quick delivery and protection of their personal information.\u00a0<\/strong> If an order seems unusual in any way (such as multiples of a large ticket item or if there are different billing and shipping addresses), we will contact you via email and\/or by phone so that we can ensure your order was correct and that you are not a victim of fraud. Please be patient with that process, which is designed for your protection.<\/p>\n<p>If you need an expedited service, please check the appropriate options in the shopping cart.\u00a0 There are occasional exceptions: holiday weekends may experience a delay due to carrier limitations.\u00a0 Also, sometimes an item runs out of stock.\u00a0 We will notify you immediately when this happens, so you can know what to expect with processing time.<\/p>\n<p><span style=\"font-size: medium;\">\u00a0<strong>Orders $150 or more<\/strong> are shipped free to the 50 US States and Territories, with some exclusions.\u00a0 This will appear automatically as &#8220;UPS\u00a0 $0.00,&#8221; and this is the option you should select.\u00a0 However, Pantry Paratus, Inc. reserves the right to ship it via another carrier should that option be more cost effective or timely.\u00a0\u00a0 The customer will be notified via email with their tracking number via either method, unless shipped USPS First Class (which does not have a tracking number, and is reserved for items weighing less than 1 lb).\u00a0 Items that will calculate shipping regardless of shopping cart total are due to the items heavy weight and close-to-cost pricing that make free shipping untenable.\u00a0 <\/span><\/p>\n<p><span style=\"font-size: medium;\">Those items are as follows:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: medium;\">Canned Butter, Cheese, and Clarified Butter<\/span><\/li>\n<li><span style=\"font-size: medium;\">Chop Rite Two Cast Iron Grinders &amp; Presses (although replacement parts and attachments will have free shipping).\u00a0 <\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: medium;\"><span style=\"font-size: medium;\"> If you are ordering a combination of excluded items and items that do qualify for free shipping, you will not see &#8220;UPS: $0.00&#8221; but the total will only calculate the shipping for the excluded items.\u00a0 For instance, if you are buying a case of butter, you will only see the shipping for that case of butter and other items will not calculate shipping. <\/span><\/span><\/p>\n<p><span style=\"font-size: medium;\">\u00a0<strong>In honor of our military members and their families, Pantry Paratus\u2122 offers free shipping via the USPS to all APO and FPO mailing addresses.\u00a0<\/strong> Families with an APO or FPO address should use the coupon code &#8220;apo-fpo&#8221; at checkout to immediately receive the discount. \u00a0 Due to the cost of shipping canned butter, canned cheese, cast iron meat grinders or presses, we are unable to offer free shipping on these items to APO\/FPO addresses; standard shipping rates (via USPS) apply on these items only.\u00a0 Please contact us with any questions or concerns: <a href=\"mailto:customer@pantryparatus.com\">customer@pantryparatus.com.<\/a><\/span><\/p>\n<p><span style=\"font-size: medium;\">\u00a0<\/span><\/p>\n<h2><a name=\"answer2\"><\/a><span style=\"font-size: x-large;\">Privacy &amp; Security<\/span><\/h2>\n<p><span style=\"font-size: medium;\">We prize our privacy and security, and so it naturally follows that we honor yours.\u00a0 <strong>Pantry Paratus\u2122 will never sell, rent or give your information.<\/strong>\u00a0Never. We will never collect personal data about you (such as your address, phone number, etc) unless you elect to enter that personal information while creating a log-in.\u00a0 <strong>We will not automatically sign you up for our newsletter at the time you make a purchase.\u00a0<\/strong> You will receive emails, however, that are directly related to your purchase.\u00a0\u00a0 For additional shopping privacy, we offer a guest checkout option.<br \/>\n<\/span><\/p>\n<p>Pantry Paratus may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.<\/p>\n<p><strong>What we collect<\/strong><\/p>\n<p><span style=\"font-size: medium;\">Our website, as most websites do, utilizes cookies to improve your shopping experience.\u00a0 We use a secure financial gateway, and we do not personally see or retain any financial data.<br \/>\n<\/span><\/p>\n<p>We may collect the following information:<\/p>\n<ul>\n<li>contact information including email address<\/li>\n<li>demographic information such as zip code, preferences and interests<\/li>\n<li>other information relevant to customer surveys and\/or offers<\/li>\n<\/ul>\n<p><strong>What we do with the information we gather<\/strong><\/p>\n<p>We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:<\/p>\n<ul>\n<li>We may use the information to improve our products and services.<\/li>\n<li>We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.<\/li>\n<li>From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.\u00a0 Again, we will not send these without your prior consent, implied when signing up for our newsletter.\u00a0 Email addresses given at checkout will not be used for this purpose.<\/li>\n<\/ul>\n<p><strong>Security<\/strong><\/p>\n<p>We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.<\/p>\n<p><strong>How we use cookies<\/strong><\/p>\n<p>A cookie is a small file which asks permission to be placed on your computer\u2019s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.<\/p>\n<p>We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.<\/p>\n<p>Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.<\/p>\n<p>You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.<\/p>\n<p><strong>Advertising<\/strong><\/p>\n<p>Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. We may use advertising through various ad networks. This helps Pantry Paratus fund its mission to inspire and educate.<\/p>\n<p>These vendors may use cookies, web beacons, or similar technologies to serve you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, to determine whether you have seen a particular advertisement before and to avoid sending you duplicate advertisements. In doing so, these vendors may collect non-personal data such as your browser type, your operating system, Web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. The use of cookies, web beacons, or similar technologies by these advertising service vendors is subject to their own privacy policies, not ours, and Service Provider disclaims all liability in connection therewith.<\/p>\n<p><strong>Links to other websites<\/strong><\/p>\n<p>Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.<\/p>\n<p><strong>Controlling your personal information<\/strong><\/p>\n<p>You may choose to restrict the collection or use of your personal information in the following ways:<\/p>\n<ul>\n<li>whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes<\/li>\n<li>if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.<\/li>\n<\/ul>\n<p>We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.<\/p>\n<p><strong>Opt Out<\/strong><\/p>\n<p>For information about opting out of Gourmet Ads and ad serving partners please visit <a href=\"http:\/\/www.gourmetads.com\/about\/privacy-policy\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.gourmetads.com\/about\/privacy-policy<\/a><\/p>\n<p>If you believe that any information we are holding on you is incorrect or incomplete, please contact us.<\/p>\n<p><span style=\"font-size: medium;\">\u00a0<\/span><\/p>\n<h2><a name=\"answer3\"><\/a><span style=\"font-size: x-large;\">Returns, Replacements &amp; Warranty Claims<\/span><\/h2>\n<p><span style=\"font-size: medium;\"><strong>We always offer a 90 day return policy,<\/strong> just to be sure that you&#8217;ve had time to pull out your new purchase and use it!\u00a0 Sometimes life gets away from us, and some of us like to purchase gifts early.\u00a0 We believe that 90 days allows ample time for you (or the gift recipient) to utilize the product.\u00a0 Please contact us to request a &#8220;RMA&#8221; (Return Merchandise Authorization).\u00a0 The item must be returned with the original packaging, any accessories or manuals that came with the item at the time of purchase.\u00a0 If you purchased this on-site (through an expo or trade show), you must have the original receipt.\u00a0 If you have ordered a Berkey or filter, please try to check the package and contact us within the first 10 days of delivery, due to Berkey return policies.\u00a0 Contact us either way and we will see what we can do for you.<\/span><\/p>\n<p><span style=\"font-size: medium;\">\u00a0We will ensure that you have a copy of your receipt emailed to you.\u00a0 In fact, we do this instead of placing it\u00a0 as a paper in your shipment.\u00a0 Instead, you will get only the packing slip to show what you have purchased.\u00a0 This streamlines your returns process, since you can attach the document to an email, instead of making a photocopy or scan of the receipt later when it might be needed.\u00a0 If you wanted a paper copy, please request this at time of purchase.<\/span><\/p>\n<p><span style=\"font-size: medium;\">\u00a0If you wish to invoke a manufacturer backed warranty claim on your item, we would be happy to assist you with that if you wish.\u00a0 We maintain great relationships with our manufacturers and we chose to do business with them based on their products performance and high ethical business practices.\u00a0 Please contact us with any questions or concerns: <a href=\"mailto:customer@pantryparatus.com\">customer@pantryparatus.com.<\/a><\/span><\/p>\n<h2><a name=\"answer4\"><\/a><span style=\"font-size: x-large;\">Ordering<\/span><\/h2>\n<p><span style=\"font-size: medium;\">We recommend purchasing to be made through the website.\u00a0 This allows you time to browse the full merchandise selection to make the selection that best fits your personal needs.\u00a0 However, if you are more comfortable purchasing over the phone or email, you may contact us at <a href=\"mailto:customer@pantryparatus.com\">customer@pantryparatus.com.<\/a><\/span><\/p>\n<h2><a name=\"answer5\"><\/a><span style=\"font-size: x-large;\">Payment, Pricing &amp; Promotions<\/span><\/h2>\n<p><span style=\"font-size: medium;\">We accept Visa, Mastercard, and Discover, American Express, and Paypal. \u00a0 We will also accept personal checks, money orders and silver (with prior approval).\u00a0 Our credit card processing is secure and preferred; we never see your information.\u00a0 It is processed directly through the credit card processor.\u00a0 Our website is SSL certified.<br \/>\n<\/span><\/p>\n<p><span style=\"font-size: medium;\">\u00a0Personal checks\/money orders: once the check or money order has cleared the bank, the items will then be sent to the mailing address listed in the purchase. Please contact \u00a0<a href=\"mailto:customer@pantryparatus.com\">customer@pantryparatus.com<\/a> <span style=\"text-decoration: underline;\">before<\/span> sending a check by surface mail.\u00a0 This will ensure that we know it is coming, so we can prepare your order for shipment.\u00a0 There is a $30 fee charged by Pantry Paratus\u2122 for all returned checks in addition to fees incurred from your financial institution.<\/span><\/p>\n<p><span style=\"font-size: medium;\">\u00a0We strive to keep our pricing internet-competitive.\u00a0 Many of our items are at the lowest prices permitted by the manufacturer (called a \u201cMAP\u201d [Minimum Advertised Price] in ecommerce parlance).\u00a0 We will occasionally run other promotions to increase your shopping satisfaction.\u00a0 These sales will be announced through the website, Facebook, and other media outlets.\u00a0 Some sales may allow the product to be backordered, meaning that you can get the sale price even though the item is now out of stock.\u00a0 Other items may not allow for purchase once stock runs out.\u00a0 This will be noted by &#8220;out of stock&#8221; and you will not be able to go to checkout.<br \/>\n<\/span><\/p>\n<h2><span style=\"font-size: x-large;\"><a name=\"answer6\"><\/a>Orders Confirmation<\/span><\/h2>\n<p><span style=\"font-size: medium;\">Please save a copy of the receipt for your own records.\u00a0 Your receipt will be emailed to you in a digital format.\u00a0 This is for the longevity of your record keeping (no papers to lose) and so that it is a readily usable form should you need to make a return.\u00a0 If you would like a paper copy sent in your shipment, please request this at the time of your purchase. \u00a0 If you have any questions regarding your purchase, please log in to your account or contact us at <a href=\"mailto:customer@pantryparatus.com\">customer@pantryparatus.com.<\/a><\/span><\/p>\n<p><span style=\"font-size: medium;\">\u00a0<\/span><\/p>\n<h2><span style=\"font-size: x-large;\"><a name=\"answer7\"><\/a>Updating Account Information<\/span><\/h2>\n<p><span style=\"font-size: medium;\">We want to serve you the best way that we can, so we limit your log in account information to name and email address only.\u00a0 We ask that you update this information as needed, so that we can better serve you.\u00a0 If you are uncomfortable giving certain pieces of information in your account registration, please use our guest log in for the shopping cart.\u00a0 Any problems, questions or concerns can be directed to <a href=\"mailto:customer@pantryparatus.com\">customer@pantryparatus.com.<\/a><\/span><\/p>\n<h2><span style=\"font-size: x-large;\"><a name=\"answer8\"><\/a>International Orders<\/span><\/h2>\n<p><span style=\"font-size: medium;\">If you live anywhere other than the United States of America and would like to place an order with Pantry Paratus, please contact us at <a href=\"mailto:customer@pantryparatus.com\" target=\"_blank\" rel=\"noopener noreferrer\">customer@pantryparatus.com<\/a> if you are unable to complete the transaction through the website or if you would need to use an alternate form of payment besides Paypal, Visa, Mastercard, or Discover credit cards.\u00a0\u00a0 Please state what you would like to order and your full address.\u00a0 This way, we can calculate the shipping charges based upon the package weight and your location.\u00a0 Also, pleased be advised that free shipping offers may not apply.<\/span><\/p>\n<p><span style=\"font-size: medium;\">Please note that pricing does not include any potential duties or taxes levied by the receiving country.\u00a0 Because these vary greatly, the recipient will be responsible for any possible duty\/tax charge upon receipt of shipment.<\/span><\/p>\n<hr \/>\n<p>Thank you for shopping with Pantry Paratus.\u00a0 We are family-owned, and we place a high value on customer service, friendliness, and assistance.\u00a0 We will do everything we can to ensure that you are getting the best product for the best price in the most expedient manner.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery Privacy &amp; Security Returns, Replacements &amp; Warranty Claims Ordering Payment, Pricing &amp; Promotions Order Confirmation Updating Account Information International Orders Shipping &amp; Delivery It is our policy to send shipments within 3 business days of the order, but the average time is 1-2 business days.\u00a0 Typically the tracking number for your order [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"yst_prominent_words":[886,1916,889,884,896,882,881,887,883,861,893,885,890,888,897,895,892,891,894,898],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P9Fvks-1b","_links":{"self":[{"href":"https:\/\/pantryparatus.com\/wp-json\/wp\/v2\/pages\/73"}],"collection":[{"href":"https:\/\/pantryparatus.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pantryparatus.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pantryparatus.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pantryparatus.com\/wp-json\/wp\/v2\/comments?post=73"}],"version-history":[{"count":0,"href":"https:\/\/pantryparatus.com\/wp-json\/wp\/v2\/pages\/73\/revisions"}],"wp:attachment":[{"href":"https:\/\/pantryparatus.com\/wp-json\/wp\/v2\/media?parent=73"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/pantryparatus.com\/wp-json\/wp\/v2\/yst_prominent_words?post=73"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}