- Shipping & Delivery
- Privacy & Security
- Returns, Replacements & Warranty Claims
- Payment, Pricing & Promotions
- Order Confirmation
- Updating Account Information
- International Orders
It is our policy to send shipments within 3 business days of the order, but the average time is 1-2 business days. Typically the tracking number for your order will be sent to you via email.
Pantry Paratus maintains the right to hold an order if there is a need to verify the customer’s address, purchase, or identity, and you will be contacted in such an event. We make every effort to provide our customers with both quick delivery and protection of their personal information. If an order seems unusual in any way (such as multiples of a large ticket item or if there are different billing and shipping addresses), we will contact you via email and/or by phone so that we can ensure your order was correct and that you are not a victim of fraud. Please be patient with that process, which is designed for your protection.
If you need an expedited service, please check the appropriate options in the shopping cart. There are occasional exceptions: holiday weekends may experience a delay due to carrier limitations. Also, sometimes an item runs out of stock. We will notify you immediately when this happens, so you can know what to expect with processing time.
Orders $150 or more are shipped free to the 50 US States and Territories, with some exclusions. This will appear automatically as “UPS $0.00,” and this is the option you should select. However, Pantry Paratus, Inc. reserves the right to ship it via another carrier should that option be more cost effective or timely. The customer will be notified via email with their tracking number via either method, unless shipped USPS First Class (which does not have a tracking number, and is reserved for items weighing less than 1 lb). Items that will calculate shipping regardless of shopping cart total are due to the items heavy weight and close-to-cost pricing that make free shipping untenable.
Those items are as follows:
- Canned Butter, Cheese, and Clarified Butter
- Chop Rite Two Cast Iron Grinders & Presses (although replacement parts and attachments will have free shipping).
If you are ordering a combination of excluded items and items that do qualify for free shipping, you will not see “UPS: $0.00” but the total will only calculate the shipping for the excluded items. For instance, if you are buying a case of butter, you will only see the shipping for that case of butter and other items will not calculate shipping.
In honor of our military members and their families, Pantry Paratus™ offers free shipping via the USPS to all APO and FPO mailing addresses. Families with an APO or FPO address should use the coupon code “apo-fpo” at checkout to immediately receive the discount. Due to the cost of shipping canned butter, canned cheese, cast iron meat grinders or presses, we are unable to offer free shipping on these items to APO/FPO addresses; standard shipping rates (via USPS) apply on these items only. Please contact us with any questions or concerns: firstname.lastname@example.org.
We prize our privacy and security, and so it naturally follows that we honor yours. Pantry Paratus™ will never sell, rent or give your information. Never. We will never collect personal data about you (such as your address, phone number, etc) unless you elect to enter that personal information while creating a log-in. We will not automatically sign you up for our newsletter at the time you make a purchase. You will receive emails, however, that are directly related to your purchase. For additional shopping privacy, we offer a guest checkout option.
Pantry Paratus may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
Our website, as most websites do, utilizes cookies to improve your shopping experience. We use a secure financial gateway, and we do not personally see or retain any financial data.
We may collect the following information:
- contact information including email address
- demographic information such as zip code, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. Again, we will not send these without your prior consent, implied when signing up for our newsletter. Email addresses given at checkout will not be used for this purpose.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. We may use advertising through various ad networks. This helps Pantry Paratus fund its mission to inspire and educate.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
For information about opting out of Gourmet Ads and ad serving partners please visit http://www.gourmetads.com/about/privacy-policy
If you believe that any information we are holding on you is incorrect or incomplete, please contact us.
We always offer a 90 day return policy, just to be sure that you’ve had time to pull out your new purchase and use it! Sometimes life gets away from us, and some of us like to purchase gifts early. We believe that 90 days allows ample time for you (or the gift recipient) to utilize the product. Please contact us to request a “RMA” (Return Merchandise Authorization). The item must be returned with the original packaging, any accessories or manuals that came with the item at the time of purchase. If you purchased this on-site (through an expo or trade show), you must have the original receipt. If you have ordered a Berkey or filter, please try to check the package and contact us within the first 10 days of delivery, due to Berkey return policies. Contact us either way and we will see what we can do for you.
We will ensure that you have a copy of your receipt emailed to you. In fact, we do this instead of placing it as a paper in your shipment. Instead, you will get only the packing slip to show what you have purchased. This streamlines your returns process, since you can attach the document to an email, instead of making a photocopy or scan of the receipt later when it might be needed. If you wanted a paper copy, please request this at time of purchase.
If you wish to invoke a manufacturer backed warranty claim on your item, we would be happy to assist you with that if you wish. We maintain great relationships with our manufacturers and we chose to do business with them based on their products performance and high ethical business practices. Please contact us with any questions or concerns: email@example.com.
We recommend purchasing to be made through the website. This allows you time to browse the full merchandise selection to make the selection that best fits your personal needs. However, if you are more comfortable purchasing over the phone or email, you may contact us at firstname.lastname@example.org.
We accept Visa, Mastercard, and Discover, American Express, and Paypal. We will also accept personal checks, money orders and silver (with prior approval). Our credit card processing is secure and preferred; we never see your information. It is processed directly through the credit card processor. Our website is SSL certified.
Personal checks/money orders: once the check or money order has cleared the bank, the items will then be sent to the mailing address listed in the purchase. Please contact email@example.com before sending a check by surface mail. This will ensure that we know it is coming, so we can prepare your order for shipment. There is a $30 fee charged by Pantry Paratus™ for all returned checks in addition to fees incurred from your financial institution.
We strive to keep our pricing internet-competitive. Many of our items are at the lowest prices permitted by the manufacturer (called a “MAP” [Minimum Advertised Price] in ecommerce parlance). We will occasionally run other promotions to increase your shopping satisfaction. These sales will be announced through the website, Facebook, and other media outlets. Some sales may allow the product to be backordered, meaning that you can get the sale price even though the item is now out of stock. Other items may not allow for purchase once stock runs out. This will be noted by “out of stock” and you will not be able to go to checkout.
Please save a copy of the receipt for your own records. Your receipt will be emailed to you in a digital format. This is for the longevity of your record keeping (no papers to lose) and so that it is a readily usable form should you need to make a return. If you would like a paper copy sent in your shipment, please request this at the time of your purchase. If you have any questions regarding your purchase, please log in to your account or contact us at firstname.lastname@example.org.
We want to serve you the best way that we can, so we limit your log in account information to name and email address only. We ask that you update this information as needed, so that we can better serve you. If you are uncomfortable giving certain pieces of information in your account registration, please use our guest log in for the shopping cart. Any problems, questions or concerns can be directed to email@example.com.
If you live anywhere other than the United States of America and would like to place an order with Pantry Paratus, please contact us at firstname.lastname@example.org if you are unable to complete the transaction through the website or if you would need to use an alternate form of payment besides Paypal, Visa, Mastercard, or Discover credit cards. Please state what you would like to order and your full address. This way, we can calculate the shipping charges based upon the package weight and your location. Also, pleased be advised that free shipping offers may not apply.
Please note that pricing does not include any potential duties or taxes levied by the receiving country. Because these vary greatly, the recipient will be responsible for any possible duty/tax charge upon receipt of shipment.
Thank you for shopping with Pantry Paratus. We are family-owned, and we place a high value on customer service, friendliness, and assistance. We will do everything we can to ensure that you are getting the best product for the best price in the most expedient manner.